I have a question about my product/order, how do I reach out?
Please don't hesitate to LINE us at OFFICIALSICCA or Whatsapp us at +62895326231400
Where is your brand from? Do you design your own clothing or use a supplier?
Our brand is based in Surabaya. Our owner personally is very involved in every designing process, fabric picking and each and every product's cuttings.
I received a faulty item, or and incorrect order, what do I do?
We are very sorry to hear that, please do contact us through our LINE or Whatsapp and we'll exchange your product right away without shipping fees.
An item is not in stock, can I pre-order?
We're very sorry but currently we don't do pre-orders, but we will alert you whenever your item is back in stock, so please always keep in touch with us through our Instagram, @officialsicca.